It is possible to exercise the right of withdrawal (according to legislation D.Lgs. 21/2014 of February 21th 2014) communicating to PASSIONECREATIVA the intention of cancelling the order of one or more of the purchased items, requesting compensation or possible exchange of goods.
Notice of order withdrawal may be sent via e-mail to our certified postal address firstname.lastname@example.org within and not beyond 14 days from the time of collection of the product, or through registered mail with return receipt. It is sufficient to provide your personal details and the specify of the purchase, communicating the intention of cancellation of the contract with request of compensation of the costs incurred.
The consumer will return the goods as soon as possible, within fourteen days from the date the cancellation of the order has been communicated to PASSIONECREATIVA. The terms will be respected if the customer re-ships the goods before the fourteen days period expires.
The goods are to reach to the headquarters of PASSIONECREATIVA at P.zza XX Settembre 13 - 41121 Modena - Italy via courier, with the delivery expenses charged to the customer.
To exercise the right of cancellation the product is to be returned in the same condition in which it was collected, thus complete with packaging, seal, tags, various accessories supplied.
Upon receiving the goods by our venue we will immediately proceed with refunding the total amount relative to your order.