The cost of delivery is automatically calculated by the system with respect to the weight/volume ratio of the ordered package, it will therefore be summed in case of multiple purchases. Such an amount is considered a contribution of transport expenses based also on the package's destination both for in-country deliveries as well as deliveries abroad.
N.B.: the choice of payment method through C.O.D (only for deliveries within Italy) will always incur a fixed charge of 8.00 Euros. All orders will be regularly processed from Monday to Friday, if made before 11am they will be shipped within the day, after 11am they will be shipped on the following working day.Delivery times
The merchandise is entrusted to the express GLS courier, who guarantees delivery within 24/48 hours throughout Italy (including the islands), 48/96 hours in the rest of Europe. In the rest of the world we ship through DHL GLOBAL FORWARDING or other partner who guarantee quick deliveries. IMPORTANT: upon receiving your purchase carefully inspect the state of the items (packing, denting, etc..) and do not hesitate to report on the waybill, to your best abilities, any anomaly encountered. An overly generic complaint added to the courier's waybill will not be taken into consideration and will not allow us to request any compensation for eventual damage. PASSIONCREATIVA is not held responsible for eventual delays in delivery of products after they have been handed to the courier, thus any prospective error in delivery will not entitle the customer to damage compensation.
In case you don't receive your merchandise within the indicated timeframe, send us an e-mail to email@example.com relating the issue and order's reference and we will make sure that the issue will be tended to our courier as soon as possible.Modes of product delivery
Your order will be delivered via express courier, from Monday to Friday, during day time. It is therefore important that someone be present at the address provided to collect the goods. In order to facilitate the delivery for the courier it's important to ensure that the name is on the doorbell and that the street number is visible and easily legible; keep in mind that it is not possible to arrange delivery to a post office box.
The shipment's details will appear as soon as the goods are collected by the courier, usually it will be delivered within 24/48 hours within national territory.
In case the recipient isn't present at the time of delivery, a stock notice will be left at your residence's address. In this case you should contact the courier to collect it at the nearest depository. In case you are not able to collect the goods at the agreed location at the time of delivery, you may give us notice before the items are shipped and we will proceed to direct the delivery to the depository in your residence's vicinities; in which case, you will be charged for cost of collection.